Cancellation
We ensure that all our products are handled carefully while packaging and the shipment only proceed post quality check of the products. Still, in any case, to cancel your order you can write to us immediately at kalachar.online@gmail.com. Do not forget to mention your order number over call or mail. In case, a prepaid order is cancelled, the refund will reflect back in the account within 2-3 working days.
Any amount paid will be credited into the same payment mode using which the payment was made.
If you had selected Cash on Delivery, there is no amount to be refunded because you haven't paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive a refund into the source account within 5-7 days from the time of order cancellation.
For More Information About Cancellation, Please See Our Cancellation FAQs.
Q: How can I contact you?
A: We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at kalachar.online@gmail.com
Q: I just placed an order but now want to cancel it. How can I do this?
A: Please e-mail kalachar.online@gmail.com immediately with your order reference No# and request to cancel. Order cancellation requests must be received within 6 hours of order placement for a 100% refund back to your used method of payment. Order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a refund back to your card, a maximum of 10% re-stocking fee will be applied.
Please note that READY TO SHIP items (items with a dispatch time of 48 hrs) cannot be cancelled once the order is placed. When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our warehouse within 48 hours as noted online.
Q: Why must I inform you within 6 hours of order placement if I want to cancel my order?
A: As soon as you place your order, we get to work. At this point, the picking, customization and logistics for your order has already begun, hence we request all cancellation requests be reported to us within 6 hours of order placement only.
Q: I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?
A: No worries! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail kalachar.online@gmail.com with your order reference number# and our team will update the required information. However, please note that if the item in your order has already been stitched and/or dispatched, we will not be able to make any changes. Hence, we would request you e-mail us as soon as possible.