Need Help?
We have got you covered NOT all but MOSTLY all Frequently Asked Questions(FAQs)
Q: How can I contact you?
A: We believe in 100% customer satisfaction. In case of any doubts, please feel free to email us at kalachar.online@gmail.com
Q: Is registration necessary before I can place an order?
A: To place an order, you do not need to register. However, you will be able to use our site completely if you register for an account.
You can manage your personal information, track the delivery of your order, view all of your previous purchases, save your addresses, and access your personal information only available to registered users by visiting the "My Account" page.
Q: Do you have any store locations?
A: We have a store located in Tamil Nadu, India. Come visit us soon!
Factory Outlet: Shop no 2, 1st floor, South Garden, 16-Velampalayam, Po, Kunnathur, Tamil Nadu 638103. PHONE: +91 99436 53333 EMAIL: kalachar.online@gmail.com
Opening Hours : Mon - Mon : 9am - 8pm
TexValley: C-18, 2nd Floor, Global market, Texvalley NH 544, Salem - Cochin Highway Gangapuram, Chithode, Tamil Nadu 638102. PHONE: +91 99436 89999 EMAIL: kalachar.online@gmail.com
Opening Hours: Thu - Tue: 9:30 am - 8 pm, Wednesday: Holiday
Q: Can I pick up an item in the store?
A: Our store location carries a select amount of the styles we have online. If you are looking for a specific item to purchase or try on, just email or call our store with the items you’re interested in. They will ensure item availability! Also, they can set aside multiple sizes for you to try on in case you're unsure which to purchase! :)
Kalachar Factory Outlet Contact Info:
Phone: +91 99436 53333
Email: kalachar.online@gmail.com
Kalachar Tex Valley Outlet Contact Info:
Phone: +91 99436 89999
Email: kalachar.online@gmail.com
Q: What Payment mode does Kalachar accept?
A: We accept payments via UPI (Paytm/ Gpay) and debit card bank transfer, credit/debit card, gpay, Paytm, etc. We do accept Cash on Delivery(CoD) with a maximum allowed purchase of 2000 INR. Extra Shipping charges of 60 INR as applicable for orders less than or equal to 2999 INR.
Q: How will I know you received the payment from Kalachar?
A: After you place your order you will be sent an email confirmation with an order Id.
Q: Can I track the shipment of my order?
A: Most orders will have tracking information. Once you receive your shipping confirmation email, a tracking waybill will be provided, if available. You can check through track my order in Kalachar website or use the Delhivery website for tracking.
Q: How do I enter a Discount code?
A: During checkout, there is an option to enter a Discount code coupon. If you have a promotional coupon or code, simply enter the code at checkout. If the code is valid, it will automatically be added to your order summary.
Q: Where is my order confirmation?
A: As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add kalachar.online@gmail.com to your safe sender list.
Q: Where do orders ship from?
A: All orders are stored and shipped from our warehouse in Velampalayam, Kunnathur, Tamil Nadu 638103.
Q: I just placed an order but now want to cancel it. How can I do this?
A: Please e-mail kalachar.online@gmail.com immediately with your order reference No# and request to cancel. Order cancellation requests must be received within 6 hours of order placement for a 100% refund back to your used method of payment. Order cancellation requests made after this period are only approved on a case-to-case basis, depending on if the product(s) in your order are nearing completion for dispatch. If your order cancellation request is approved, you will receive a refund back to your card, a maximum of 10% re-stocking fee will be applied.
Please note that READY TO SHIP items (items with a dispatch time of 12 hrs) cannot be cancelled once the order is placed. When you place an order for a Ready To Ship product with us, this item immediately goes into processing as we have to dispatch this item from our warehouse within 12 hours as noted online.
Q: Why must I inform you within 6 hours of order placement if I want to cancel my order?
A: As soon as you place your order, we get to work. At this point, the picking, customization and logistics for your order has already begun, hence we request all cancellation requests be reported to us within 6 hours of order placement only.
Q: I missed a very important detail regarding my order. Do I need to cancel my order for this and place a new order?
A: No worries! If you need to update something in your shipping/contact information or need to update your measurements, please e-mail kalachar.online@gmail.com with your order reference number# and our team will update the required information. However, please note that if the item in your order has already been stitched and/or dispatched, we will not be able to make any changes. Hence, we would request you e-mail us as soon as possible.
Q: I received my order but would like to return. How can I do this?
A: Please e-mail us at kalachar.online@gmail.com alongside your order reference no# and reason for return. Please note that you must provide us a written record of the reason for return within 24hours of receiving your order. Please include the following information: Order number, Proof of purchase, Video or photo of the faulty product (if applicable), Complete delivery address and Contact telephone number. Post receiving your return request, one of our team members will validate and confirm your return request and provide you with the address for return.
Please note the following for all returns:
- Products received as freebies will also not be exchanged.
- Clearance items & warehouse final sale items are non-returnable
- In original condition: Products must not be worn, used or tampered with and must be placed into their original packing. Products will be accepted only if the tags are intact.
- We do not accept products for exchange or return which are worn or stained.
- Products kept for exchange or return should be packed properly so that they are not damaged in the reverse pick-up process.
- All refund will be processed after receiving the original product(s) back in our warehouse.
- Once we receive the product(s), we will examine and after the approval, we initiate the refund.
- It will take 5-7 working days to process any refund.